Case Study: OneTwoTrip improves real-time customer communication with Blinger.io

OneTwoTrip - Customer Case Study

OneTwoTrip, a travel booking platform with over 2.5 million users, needed to react in real-time to customer messages. A significant challenge was that more than half of these messages were sent by clients who were already on vacation. The company turned to Blinger.io for a solution.

By integrating Blinger.io, the vendor provided a solution that allowed clients to communicate via messaging apps over WiFi. This change lowered the cost of contact for customers and successfully increased client loyalty for OneTwoTrip.

OneTwoTrip