Case Study: KupiVIP achieves higher customer loyalty and 24/7 support with Blinger.io

KupiVIP - Customer Case Study

KupiVIP, Russia's largest eCommerce player and a leading online fashion outlet, faced the challenge of managing a high volume of over 3,000 daily customer messages. They sought to improve their service by testing a solution from the vendor Blinger.io.

By integrating with Blinger.io, KupiVIP migrated 50% of its customer communications to messaging apps. This shift to a real-time, 24/7 support channel resulted in significantly increased customer loyalty. The solution provided by Blinger.io enabled faster resolution of service and stock inquiries.

KupiVIP