Case Study: IVI improves real-time customer responses with Blinger.io

IVI - Customer Case Study

The online cinema ivi sought to provide its clients with innovative customer support options that were not available from its competitors. They partnered with the vendor Blinger.io to implement a new communication solution.

By integrating Blinger.io, ivi was able to transition the majority of its average daily load of 100 messages to messaging applications. This shift to real-time messaging significantly decreased customer response waiting times for ivi, which led to a major improvement in overall customer satisfaction.

IVI