Case Study: Brabant Water achieves first-time-right meter readings with Blicker

Brabant Water - Customer Case Study

Brabant Water, a water utility, needed a faultless meter administration process to support billing, maintenance, and asset management. However, about 7% of customer-submitted meter readings required manual validation, which added cost, time, and unnecessary contact with customers. Blicker provided an AI-powered solution to help customers submit readings correctly the first time.

Blicker was integrated into Brabant Water’s customer meter reading channels and field service applications, making the process intuitive and simple to use. The result was fewer manual validation steps, lower validation costs, and a better customer journey overall. Brabant Water said Blicker enabled “first-time-right” meter readings in a cost-effective way, although no specific post-implementation percentage improvement was given.

Brabant Water

Frank van der Putten

Manager Market Innovation