Case Study: Special Administrative Unit of District Cadastre (Bogotá) achieves faster, more accurate citizen responses with Blend360's AI solution

Special Administrative Unit of District Cadastre cuts PQRS response time 70% with Blend360

The Special Administrative Unit of District Cadastre in Bogotá faced challenges managing a high volume of citizen requests, which led to slow response times and inconsistent interpretations of complex regulations. Partnering with Blend360, the Cadastre Unit sought to modernize its operations using artificial intelligence and AWS cloud infrastructure to improve accuracy and efficiency.

Blend360 implemented an AI-powered solution featuring a cognitive agent for generating responses and a centralized knowledge base on AWS. This approach resulted in a 70% reduction in response time and automated 50% of routine requests, significantly boosting operational efficiency and legal consistency for the Cadastre Unit.