Case Study: Wells Fargo advances digital mortgage experiences with Blend

Wells Fargo advances digital experiences and mortgages during COVID-19

The customer, Wells Fargo, faced the challenge of rapidly adapting its home lending processes to a remote environment during the COVID-19 pandemic while maintaining a focus on customer experience. The company needed to implement new digital solutions to handle mortgage closings and meet a surge in consumer demand for remote, flexible service. To address this, they worked with the vendor, Blend, utilizing its digital lending platform.

Blend provided solutions like its One-tap capability to help Wells Fargo advance its digital engagement and automate the lending process. This shift to a digital-first model enabled remote notarization and signing, improving the customer experience by providing speed and certainty. As a result, Wells Fargo saw an improvement in productivity and performance, successfully meeting increased customer demand while working remotely. Blend's technology was integral to helping the company mobilize quickly and prepare for a more digital future.

Wells Fargo

Nate Longfellow

Head of Digital, Product Strategy