Case Study: Virginia Credit Union scales mortgage lending and improves member experience with Blend

Virginia Credit Union delivers on mission to members with Blend

Virginia Credit Union (VACU), a state-chartered credit union serving central Virginia for more than 100 years, needed a better way to manage mortgage origination. Before Blend, its workflows were manual and relied heavily on emails and phone calls, making it difficult to move quickly and scale during changing market conditions. To support a smoother member experience and faster processing, VACU chose Blend’s Mortgage Suite.

With Blend, VACU went live in 2020 and gained a digital loan origination platform that streamlined the application process and automated asset and income verification. The result was better turn times and pull-through rates, plus the ability to handle much higher mortgage volume with fewer resources during the pandemic. VACU also found Blend’s Loan Officer Toolkit especially valuable for faster pre-qualifications and conditional approvals, and the credit union is now expanding Blend beyond mortgage to create a unified member experience across all products.

Virginia Credit Union

Mitchell Jones

Vice President