Case Study: SouthState Bank improves borrower experience and operational efficiency with Blend Close

SouthState Bank embraces eClose innovation with Blend

SouthState Bank, a midsize regional bank, was grappling with operational inefficiency and a slow, paper-based mortgage closing process that created a poor borrower experience. To modernize and meet new industry standards, the bank partnered with Blend to implement its eClose solution, specifically the product Blend Close, aiming to adopt a digital-first strategy.

By adopting the comprehensive Blend Close platform, SouthState Bank gained the flexibility to offer hybrid and fully remote online notarization (RON) closings. The solution from Blend resulted in dramatically faster closing times, with some sessions taking only 20 minutes instead of over an hour. This increased operational efficiency led to significant cost reductions and allowed the bank to send loans to Fannie Mae and Freddie Mac in 24-48 hours, a process that previously took five to seven days.

SouthState Bank

Shane Horan

Director of Mortgage Strategic Initiatives