Case Study: RBFCU boosts digital mortgage efficiency and member satisfaction with Blend

RBFCU and Blend partner together now for the future

RBFCU, Texas’s largest credit union with over one million members, was looking for a more robust digital mortgage technology solution to better serve both members and employees. After evaluating options, RBFCU chose Blend for its technology backbone, API flexibility, and collaborative partnership approach.

Blend implemented Mortgage, HELOCs, VOI, and traditional Close solutions, with additional products like Hybrid Close, LOTK (pricing & credit), and LO Mobile rolling out in phase two. The results included a 12% increase in submitted applications in the first month, more than 1,300 applications, a shift back to web-based engagement, a 9 NPS after launch, and faster loan officer processing—about a day quicker—with less time spent chasing documents.

RBFCU

Victor Williams

Senior Vice President of Mortgage