Case Study: Langley Federal Credit Union achieves 37% increase in digital deposit account openings with Blend

Langley FCU achieves 37% growth in new deposit account openings

Langley Federal Credit Union, a top-100 U.S. credit union with $5.3 billion AUM based in Hampton Roads, Virginia, needed a single, modern origination platform to support consumer deposits and lending after struggling with fragmented vendors and difficult account funding (complex ACH and a clunky debit card experience). Langley selected Blend to replace its previous provider and modernize its digital deposit account opening.

Blend delivered its unified origination platform and Deposit Account solution—adding debit card funding, a counteroffer capability, and the low-code Blend Builder for rapid customization—which streamlined funding and reduced manual work. The result: a 37% increase in new digital deposit account openings, contact center intervention for approved applications falling from 32% to 7% (a 25 percentage-point drop), better debit-card funding uptake, and a reported 10x improvement in training and implementation experience.

Langley Federal Credit Union

Fred Hagerman

Chief Operations Officer