Case Study: M&T Bank transforms mortgage lending with Blend

How Blend’s Mortgage Suite empowered M&T Bank to digitize its workflows and reimagine its customer journey

M&T Bank, a top 20 full-service commercial bank, wanted to modernize a mortgage process that had long been manual and paper-based. Working with Blend and its Mortgage Suite, M&T aimed to give customers a more flexible digital mortgage experience that could be accessed 24/7.

Blend implemented a self-serve online application, guided workflows, automated credit and underwriting, and the Loan Officer Toolkit to streamline operations. The results included about 50% time savings for loan officers on pre-approvals, multiple-times-higher completion rates, faster disclosures, lower complaints, and an improved Net Promoter Score.

M&T Bank

Tim Frederick

Head of Mortgage Originations