Case Study: CrossCountry Mortgage streamlines digital closings with Blend Close

CrossCountry Mortgage cuts closing time to 45 minutes with Blend

CrossCountry Mortgage, a major retail mortgage lender, faced operational bottlenecks and errors due to a fragmented closing process. Their closers were forced to juggle multiple disconnected platforms, which slowed down transactions and created a poor experience for both employees and borrowers. To address this, they turned to the vendor Blend and its Blend Close platform.

The solution from Blend provided a unified digital closing platform that integrated directly with the lender's existing systems. This eliminated platform-switching for closers and created a seamless, single-login experience for borrowers. As a result, average closing times were reduced from 2 hours to 45 minutes, closers could handle 85-120 loans per month, and post-closing signature errors were eliminated to 0%, dramatically improving efficiency and accuracy.

CrossCountry Mortgage