Case Study: BMO Harris Bank achieves faster mortgage & home equity growth and 253% lift in digital applications with Blend

BMO Harris Bank's solution for growth through omnichannel lending

Bmo Harris Bank faced the challenge of growing mortgage and home equity lending in a competitive market while serving customers who range from digital natives to those who prefer in-branch help. To build a true omnichannel, cross-product experience, Bmo Harris Bank implemented Blend as its digital lending platform—using features like Blend’s Co-pilot to support both self-serve applicants and banker-assisted workflows (integrated alongside its mortgage LOS, NetOxygen).

Using Blend’s unified platform, Bmo Harris Bank streamlined documentation and application flows, enabled remote banker co-piloting, and extended digital capabilities from mortgage into home equity. The results include a 253% year-over-year increase in digital home equity applications, 15% YoY growth in overall home equity applications, and mortgage and home equity cycle times reduced by over five days, freeing bankers to focus on selling and driving referrals.

Bmo Harris Bank

Mark Shulman

Head of Consumer Lending