Case Study: ALCOVA Mortgage achieves up to 10-day faster clear-to-close and a streamlined borrower experience with Blend

ALCOVA Mortgage - Customer Case Study

ALCOVA Mortgage, a Virginia-based lender using the Encompass LOS, sought a long-term digital mortgage solution to improve the borrower experience and drive adoption among loan officers. ALCOVA chose Blend for its end-to-end borrower-focused platform, hands-on customer success team, and commitment to productizing customer feedback.

Blend deployed its digital mortgage platform across 49 branches in under six weeks, training 115+ originators with on-site customer success support and ongoing roadmap collaboration. The Blend implementation streamlined applications, cutting clear-to-close times by several days — with some loans completing up to ten days faster — and boosted adoption through sustained training and shared usage data, creating a durable technology partnership.

ALCOVA Mortgage

Bobby Nicely

President