Case Study: Blasingame, Burch, Garrard & Ashley boosts 24/7 intake with Blazeo Voice

BBGA answers calls within 10 seconds with Blazeo

Blasingame, Burch, Garrard & Ashley (BBGA), a law firm with over 20 attorneys, faced the challenge of scaling their intake team to answer client calls around the clock. They needed a reliable solution to ensure personal injury victims and other clients could reach them promptly after hours, as not answering calls immediately risked losing business to competitors.

The firm implemented Blazeo Voice to provide a 24/7 on-brand service. Blazeo's US-based voice agents were trained to capture critical intake details, creating a seamless process that embodied the firm's reputation. The solution resulted in most calls being answered within 10 seconds, fulfilling BBGA's promise to be there for their clients whenever needed.

Blasingame, Burch, Garrard & Ashley (bbga)