Case Study: MonsterRG achieves 25% higher calling capacity with Bland

How Bland Helped MonsterRG Scale Customer Experience

Monster Reservations Group (MonsterRG), a U.S.-based travel and timeshare service, faced the challenge of scaling its high-volume outbound calling operations for confirmations and follow-ups. Their traditional model was limited by high costs, the repetitive nature of the calls, and the difficulty of maintaining quality service while expanding their team. They partnered with Bland AI to implement AI-driven call automation to increase capacity without sacrificing their high-touch customer care.

By integrating Bland's AI agents, MonsterRG automated repetitive confirmation and outreach call workflows end-to-end. This solution allowed their human staff to focus on complex interactions while the Bland AI handled the volume. The results were immediate and significant, including a 25% increase in outbound calling capacity, thousands of completed confirmations, and over 1,000 tours scheduled. Bland enabled MonsterRG to handle thousands of calls daily without adding headcount, maintaining quality standards close to those of their human agents.

MonsterRG

Raphael Castro

Technical Leader