Case Study: RevOps achieves scalable, data-driven reliability and faster incident response with Blameless

RevOps Says Reliability Is Critical to Their Success and Blameless Helps Them Scale Quickly

RevOps, a small but fast-growing B2B SaaS company, needed a scalable, data-driven reliability process as their distributed engineering team and global customer base expanded. With no dedicated DevOps function and engineers split by service ownership, they required an incident-management solution that integrated with Slack and their existing tooling to standardize escalation and incident severity—so they turned to Blameless.

Blameless delivered incident management and Blameless Reliability Insights (with Slack and PagerDuty integrations), automating timeline capture and role assignments and making retrospectives and knowledge transfer much easier. Using Blameless, RevOps now reviews reliability data bi-weekly, tracks mean-time-to-respond and mean-time-to-resolve, uncovers where incidents are discovered, often finds issues before customers do, and has effectively scaled their incident processes across engineering and support.

RevOps

John Solis

CTO & Co-Founder