Case Study: AdventHealth achieves rapid, scalable vaccine scheduling with Blackthorn Events

AdventHealth schedules 160,000 vaccine appointments in 2 weeks with Blackthorn

AdventHealth, a large non-profit healthcare system, faced a major challenge when its non-Salesforce-native event management system proved incapable of handling the complex logistics of scheduling COVID-19 vaccinations for 80,000 employees and volunteers. The process was manual, time-consuming, and prone to data inaccuracies. To solve this, they turned to the vendor Blackthorn and implemented its Salesforce-native Blackthorn Events solution.

Blackthorn implemented its Events product on an aggressive two-week timeline. The solution provided a simple, automated process for scheduling, tracking, and checking in patients using unique links and QR codes. This resulted in the successful management of over 160,000 vaccine appointments. The success was so great that AdventHealth expanded the system to the public and now uses Blackthorn Events as its primary event management tool for educational seminars and community events across its network.

AdventHealth