Case Study: Coastal Community Bank boosts engagement with Blacksmith Agency web design

Coastal Community Bank boosts engagement time by 83.33% with Blacksmith Agency

Coastal Community Bank faced challenges with its outdated website, which created a poor user experience and eroded member trust due to slow performance and navigation issues. To address this, they partnered with Blacksmith Agency for a comprehensive web design service to create a fast, secure, and user-friendly online banking platform.

Blacksmith Agency implemented a strategic redesign focused on an intuitive user flow and a modern, secure design. The solution included streamlining the content architecture, introducing scannable layouts, and refreshing the bank's visual identity. This resulted in a significant measurable impact, including an 83.3% increase in average engagement time, a 25% rise in page views per session, and a 17.72% reduction in bounce rate.

Coastal Community Bank