Case Study: DTC reduces false positives and downtime with Blackpoint Cyber's human-led SOC

DTC reduces false positives tenfold with Blackpoint Cyber

DTC, a Mid-Atlantic MSP, faced significant downtime when their previous MDR solution, Huntress, automatically quarantined hundreds of endpoints across their client base due to false positives. With minimal vendor communication, these incidents caused up to a full day of disruption, leading DTC to seek a new partner that offered human-led verification. This challenge prompted their switch to Blackpoint Cyber.

By implementing Blackpoint Cyber's human-led SOC service, DTC achieved a tenfold reduction in false positives. Incidents were resolved in under an hour with response times under five minutes, drastically minimizing client downtime. The partnership with Blackpoint Cyber made DTC's team more efficient and provided the critical human expertise and communication that was previously lacking.

DTC