Case Study: Liverpool Victoria achieves faster, automated reconciliations and stronger internal controls with BlackLine

Strengthening internal controls and freeing managers to focus on problems, not processes

Liverpool Victoria (LV), a major UK insurer serving more than 5.8 million customers, struggled to scale its accounting close as the business grew. Reconciliations were handled in disparate spreadsheets and a later in‑house system that couldn’t cope with daily volumes, leaving processes slow, manual, poorly controlled and lacking real‑time visibility.

LV implemented BlackLine’s Account Reconciliations (going live in five weeks), integrating with Oracle to enable auto‑reconciliation and attach supporting documents. The solution saved substantial staff time, returned evenings to managers by reducing manual work, strengthened internal controls with standardized templates and clear ownership, and streamlined audits by giving auditors instant access to records.

Liverpool Victoria

Andy Young

Head of Finance