Case Study: SIG Plc reduces call volume and frees credit control time with BlackLine eInvoicing & Payments

SIG Plc reduces call volume by 15% with BlackLine

SIG plc, a leading pan-European supplier of specialist building products, faced a challenge where its credit control team was spending a significant amount of time handling low-value calls requesting invoice and proof of delivery copies. This high volume of inquiries was preventing the team from focusing on more strategic work. To address this, SIG turned to BlackLine and its eInvoicing & Payments service.

By implementing BlackLine's self-service portal, customers gained 24/7 access to view and download their documents. This solution reduced call volume by 15%, freeing the credit control team from thousands of calls and allowing them to focus on higher-value tasks. BlackLine also minimized delayed payments by making documents available simultaneously and provided a scalable process to support the company's growth.

SIG Plc