Case Study: PHS Group achieves an 80% reduction in cash-application staffing with BlackLine Cash Application

Reducing Staff Required for Cash Application by 80%

phs Group, a leading hygiene services provider serving 120,000 customers across the UK, Spain, and Ireland, faced an inefficient, manual cash application process that required 20+ people, took days to complete, and limited visibility for credit control and debt collection. The company needed a faster, more accurate way to post payments and free up staff for higher-value work.

After testing and deploying BlackLine Cash Application, phs Group doubled auto-allocation rates and cut the staff needed for cash application by 80%; about 70% of the bank statement now auto-applies and cash is posted before 9 a.m. The automation reduced time spent chasing debt, improved customer experience, freed the team to handle complex tasks, and delivered scalable capacity to support growth and further rollout.

PHS Group

Craig Rush

IT Business Partner