Case Study: Leading Logistics Company achieves 74% auto-match rate across 27 countries with BlackLine Cash Application

Leading logistics company achieves an auto-match rate of 74% across 27 countries

A leading global logistics company—operating in 220+ countries with ~380,000 employees and handling over 1.5 billion parcels annually—faced a fragmented, largely manual cash-application process run from a shared service center in India. Using a legacy ERP and 60 staff across time zones, they typically auto-matched only 20–30% of payments, producing high levels of unapplied cash, heavy manual effort, and limited visibility into receivables.

They implemented BlackLine Cash Application using a standardized blueprint and centralized process across 27 countries, adopting a single bank file format to streamline operations. Within 12 months they applied more than 570,000 payments, achieved an average auto-match rate of 74%, realized their business case ROI, and significantly reduced unapplied cash while gaining full visibility and faster, more consistent cash application.