Case Study: SunTrust Banks achieves 95–98% auto-certified reconciliations and increased visibility to manage risk with BlackLine

Increasing Visibility & Managing Risk in the Account Reconciliation Process

SunTrust Banks, Inc., a major U.S. financial services company headquartered in Atlanta, faced the challenge of standardizing and centralizing its account reconciliation process after years of organic growth and acquisitions left controls spread across multiple locations. The decentralized structure made it difficult to get visibility into reconciliation status, preparers and reviewers, and to ensure consistent compliance with evolving regulations.

By adopting BlackLine to centralize reconciliations and apply configurable validation rules, SunTrust gained end-to-end visibility and streamlined audit support. The solution enabled reporting on process performance and open-item aging, reduced paper handling, and auto-certified 95–98% of its 134,000 reconciliations—freeing accounting staff for analysis and stronger risk management.

SunTrust Banks

Shakora Derixson

Finance Manager