Case Study: Hyatt Hotels Corporation achieves real-time visibility and audit time savings with BlackLine

Increasing Visibility Across 200+ Hotels —and Making Audits a “Non-Event”

Hyatt Hotels Corporation, a global hospitality company with 618 properties in 51 countries, faced limited, slow visibility into month‑end closes while monitoring 200+ hotels. The accounting consolidation team relied on an outsourced, web‑based tool that didn’t provide real‑time status, made audits laborious (manual downloads and backups), and left task management unintegrated—creating dependency and compliance challenges.

Hyatt implemented BlackLine’s cloud Account Reconciliations and Task Management modules in three weeks, gaining real‑time visibility and integrated workflows. Auditors can access needed records directly (eliminating manual data pulls), segregation of duties is enforced, and the team reports significant time savings—about one full‑time equivalent over a three‑month period—allowing hotels to concentrate on customers rather than accounting.

Hyatt Hotel Corporation

Jeannette Nimmo

GL Global Process Owner