Case Study: Globe Telecom reduces time-to-audit findings by 60% with BlackLine

Globe Telecom Reduces Time-To-Audit Findings by 60% with BlackLine

Globe Telecom, a leading Philippine telecommunications company, faced growing inefficiency when its decade-old Audit, Reconciliation & Monitoring System (ARMS) could no longer handle increasing data volumes. Limited matching rules, processing latency, rising third‑party support costs, and a reliance on manual multi‑source reporting slowed reconciliations and stretched audit findings reporting to about 30 days.

Globe implemented BlackLine—particularly Transaction Matching—to automate one‑to‑many and many‑to‑one matches, apply flexible pass rules, and provide real‑time matched/unmatched reporting. The solution raised auto‑match rates to about 90%, cut time to report audit findings by 60% (from ~30 days to 8–12 days), improved accuracy and transparency, reduced manual work and costs, and freed up staff time for higher‑value activities.

Globe

Suzy Urbano

Head of Enterprise Support