Case Study: Globe Telecom reduces audit findings time by 60% with BlackLine

Globe cuts time to audit findings by 60% with BlackLine

Globe Telecom, a major telecommunications provider in the Philippines, faced declining efficiency as its legacy Audit, Reconciliation & Monitoring System (ARMS) reached end of life. The system could not handle complex reconciliation rules or high data volumes, forcing staff into manual work and delaying reporting. This also led to rising maintenance costs and operational risk. The company turned to vendor BlackLine for a modern solution, specifically evaluating its Transaction Matching product.

BlackLine implemented its cloud-based Transaction Matching service, which offered flexible rule configuration and could process data from multiple sources. The BlackLine team worked closely with Globe during implementation to optimize the reconciliation logic. The results were significant: time to audit findings was reduced by 60%, reporting improved from 30 days to 8-12 days, and auto-matching reached 90%. BlackLine also increased operational confidence, saved six hours monthly in close processes, and provided real-time visibility into accounting issues.

Globe