Case Study: Aetna achieves higher-value work and stronger controls with BlackLine

Aetna centralizes finance work with BlackLine and reaches 85% auto-certification

Aetna, a major health insurance provider, faced challenges with outdated and manual accounting processes that hampered visibility and consumed valuable staff time. Seeking to streamline operations and enable innovation, the company turned to the BlackLine platform to automate key finance functions and support a new shared services model.

By implementing BlackLine, Aetna centralized work into a center of excellence, dramatically improving efficiency. The solution enabled a team of just 12 people to manage work previously requiring hundreds, achieving an 85% auto-certification rate on reconciliations. This freed staff for higher-value work, strengthened proactive controls, and established a culture of continuous improvement through a strategic partnership with BlackLine.

Aetna