Case Study: Veolia achieves a 97% full-payment processing rate and 4-month ROI with BlackLine Cash Application

Achieving a Full-Payment Processing Rate of 97%

Veolia, the UK leader in environmental services serving over 80,000 commercial and industrial customers and 100+ local authorities, struggled with very high levels of unapplied cash, repeated manual payment matching, customer complaints, and significant month-end backlogs that pulled credit controllers away from higher‑value work.

By deploying BlackLine Cash Application with intelligent automation, improved remittance validation and daily bank reconciliation, Veolia achieved a 97% full‑payment processing rate and realized ROI in four months. Results included a 70% boost in efficiency, 75% savings on matching costs, 99% of payments applied the same day, unapplied cash reduced to 0.002% of the ledger, eradicated banking errors, and no month‑end backlog.

Veolia