Case Study: Veolia achieves a 97% full-payment processing rate with BlackLine Cash Application

Achieving a Full-Payment Processing Rate of 97%

Veolia, the UK leader in environmental services serving over 80,000 commercial and industrial customers, struggled with very high levels of unapplied cash and repeated manual payment matching. Credit controllers spent significant time chasing and matching payments—especially at month end—leading to customer complaints, backlogs and reduced focus on value-added collections work.

By deploying BlackLine Cash Application with intelligent automation, remittance validation and check imaging, Veolia automated matching and completed bank reconciliation daily. The company achieved ROI in four months and realized a 70% efficiency gain, 75% savings on matching costs, 99% of payments applied same day, unapplied cash reduced to 0.002% of the ledger, eliminated month-end backlogs and improved collections and customer experience.

Veolia