Case Study: Global Bank secures mobile app deployment and negotiates stronger vendor SLA with BlackBerry

Why This Global Bank Trusted BlackBerry to Evaluate Its Security Vendor

A global retail and investment bank that relies heavily on mobile devices planned to deploy a third‑party mobile antimalware app but worried the app itself could create a serious attack surface. Lacking in‑house code‑review expertise and mindful of supplier risk, the bank engaged BlackBerry Cybersecurity Consulting to validate the app and its service terms before wide deployment.

Over three weeks BlackBerry performed a manual, line‑by‑line code review and SLA analysis, uncovering numerous serious vulnerabilities, repackaged third‑party code, and an unacceptable 24‑hour malware notification clause. The findings led to remediation, a stronger service‑level agreement, safe deployment of the product, and a repeatable “app validation factory” process the bank can use for future vendor evaluations.