Case Study: SAIS Group achieves privacy-first secure messaging for high-net-worth clients with BlackBerry Spark Communications Services

SAIS Group - Customer Case Study

SAIS Group, a luxury-services company serving high‑net‑worth clients across Europe, Asia and the US, needed a way to add messaging to its self‑service Customer Experience Management (CEM) platform without compromising the strict privacy and anonymity its customers expect. Traditional consumer messaging apps — many owned by advertising companies — were unacceptable, so SAIS required a messaging solution that limited data access, preserved anonymity, and met rigorous compliance standards.

SAIS built K Chat on BlackBerry Spark Communications Services, leveraging end‑to‑end, FIPS‑validated AES‑256 encryption for chat, voice and video and APIs that integrate directly into the CEM. Implementation was smooth; K Chat now strengthens the unified app experience, improves internal and partner communications, reinforces the company’s security credentials for sensitive industries, and will be offered as a standalone, security‑focused product.

SAIS Group

Will Beattie

Chief Technology Officer