Case Study: Waterloo Regional Police Service achieves faster access to critical information and improved officer safety with BlackBerry

Police Force Deploys Critical Information to the Front Line with Help from BlackBerry Solution

The Waterloo Regional Police Service (WRPS), which serves Kitchener, Waterloo, Cambridge and surrounding townships, needed a way to give its roughly 700 front-line officers secure, on-the-spot access to police databases (CPIC, MTO, RMS) and better communications/GPS visibility when officers are away from cruisers. Relying on dispatch radio or returning to the station for lookups was slow, inefficient and could compromise officer safety.

WRPS issued 300 BlackBerry smartphones running the MPANiche mobile app and a custom GPS integration, using two-factor authentication and CAD connectivity to allow instant database queries and real-time location sharing with dispatch. The deployment sped up suspect identification, reduced unnecessary detentions and travel, improved officer safety and operational efficiency, and opened new channels for community engagement.

Waterloo Regional Police Service

Matthew A. Torigian

Waterloo Regional Police Service