Case Study: Pentagon Force Protection Agency achieves secure, interoperable threat response with BlackBerry AtHoc Connect

Pentagon Force Protection Agency - Customer Case Study

The Pentagon Force Protection Agency (PFPA), charged with safeguarding the Pentagon and dozens of related facilities across the National Capital Region, struggled with siloed communications: essential personnel were often on different networks, PFPA could not reliably notify or confirm receipt by external organizations, user data was manually managed, and there was no auditing of alerts — all while security and rapid response were critical.

PFPA deployed BlackBerry AtHoc’s AtHoc Connect, a secure, permission-based crisis communications platform that required no architectural changes and supports zero‑IT invitations and self-service accounts. Connect bridged cross‑network gaps, enabled targeted alerts with delivery confirmation and audit trails, and scaled to include 100+ partner organizations and thousands of users, improving interoperability, speeding response, and strengthening PFPA’s ability to reduce risk to people and property.

Pentagon Force Protection Agency

Eddie Herchert

Systems Engineer