Case Study: Homex India Private Ltd. achieves faster SLA responses and up to 40% communication cost savings with BlackBerry

Homex - Customer Case Study

Homex India Private Ltd., a large real-estate subsidiary operating across the Asia Pacific with ties to a Mexico head office and a new Saudi branch, struggled with slow, unreliable cross‑border communication, unanswered inquiries across time zones, and the need to protect sensitive corporate information while supporting multiple projects. Vikas Sharma, the company’s Business Process and IT Head, needed a secure, efficient way to connect dispersed teams and improve responsiveness.

By expanding use of BlackBerry smartphones, BlackBerry Enterprise Server for IT policy and security, and BlackBerry Messenger for real‑time contact, Homex shortened SLA response times, tightened IT integration and follow‑up, and enabled effective remote management during travel. The solution cut reliance on costly international voice services, lowered data costs for frequent travelers, and delivered communication savings of up to 40%.

Homex

Vikas Sharma

Business Process and IT Head