Case Study: World’s Largest Industrial Manufacturer achieves a reliable, standards‑compliant plant‑inspection app with BlackBerry

Developer Expertise Provides Needed Solution For Multinational Steelmaker

A global steelmaker and long-time BlackBerry customer, rolling out more than 5,000 BlackBerry 10 devices and upgraded to BlackBerry Enterprise Service 10, ran into a critical failure with its HTML5-based plant inspection app that captures and uploads photos. The app worked on iOS and Android but failed on the new BlackBerry devices, exposing a problem during a major international rollout.

BlackBerry’s Ecosystem Solutions Team quickly identified a programming error: the HTML5 code didn’t follow the standard. The team corrected and tested the app across devices, returned an updated build, and helped the customer notify the framework vendor—resolving the immediate issue, reducing the risk of future cross-platform crashes, and restoring operational continuity and peace of mind.