Case Study: T-Systems achieves Zero Outage and enhanced security with BlackBerry

BlackBerry Helps This Major ICT Provider Offer Secure, Zero Outage Service

T-Systems is a global ICT and systems-integration provider with some 46,000 employees and 1.5 million users worldwide. Rapid growth around 2010 led to multiple new systems and rising complexity, which caused customer outages and prompted the company to launch a Zero Outage Program focused on root‑cause analysis and stronger operational controls.

T-Systems overhauled change, configuration, patch and release management, set partner KPIs/SLAs and helped found the Zero Outage Industry Standard Association (ZOISA). As a T-Systems–certified Zero Outage vendor, BlackBerry provides the secure, reliable mobility stack and responsive support that enabled smooth migrations (BES10→BES12→UEM), faster incident response and improved service stability and customer satisfaction.

T-Systems

Kai Brachmann

Vice President of Global Customer Care