Case Study: Cablevisión S.A. achieves higher field technician productivity and faster customer service with BlackBerry

Argentinean Telecom Operator Improves Technician Productivity And Customer Service With Help From Blackberry Solution

Cablevisión S.A., a major Argentine cable operator serving more than 3.5 million residential customers across Argentina, Uruguay and Paraguay, faced costly field-service challenges: over 5,000 technicians relied on unreliable WAP connections for work orders and tech support, used handwritten inventory lists that delayed restocking by up to 24 hours, and often had to wait on support lines to activate or reconnect customer services, hurting response times and satisfaction.

To address this, Cablevisión deployed 3,500 BlackBerry smartphones managed by five BlackBerry Enterprise Servers and the Mobile II app from SenseByte Mobile. Technicians now receive and update work orders, use GPS maps, log supplies offline with automatic server sync, and get near‑real‑time support and activation serial numbers. The change boosted technician productivity, reduced support calls and paper use, sped inventory updates and service activations, and improved overall customer experience with a scalable, easy-to-manage platform.

Cablevisión S.A.

Claudio Pradella

Telcos & Carrier Manager for Search and Sales Strategy Department