Case Study: Civil Nuclear Constabulary achieves 15‑minute incident response and major cost savings with BlackBerry AtHoc

Why Effective Crisis Communication is Critical for the Civil Nuclear Constabulary

The Civil Nuclear Constabulary (CNC) is the UK police force charged with securing nuclear sites and supporting wider policing operations. With increased terrorist threats and frequent nationwide mobilisations, CNC found its pager- and phone‑tree-based staffing process too slow and labor‑intensive, risking both delayed responses and the mandatory officer coverage required at each site.

CNC implemented BlackBerry AtHoc Alert, a multi‑channel, two‑way emergency alerting platform with unit‑specific templates and controlled access for local management and head office oversight. The system reduced major‑incident mobilisation from several hours to about 15 minutes, eliminated pagers (saving ~£30k), cut overtime costs by an estimated £50–60k per year, and has delivered some 2,500 alerts over two years, with further expansion planned.

Civil Nuclear Constabulary

Joseph Shearer-Rust

Resilience Officer