Case Study: U.S. Army’s Fort Riley achieves rapid, secure enterprise-wide crisis alerts with BlackBerry AtHoc

U.S. Army’s Fort Riley and 1st Infantry Division a Networked Crisis Communication System Protecting Personnel at Home and in-Theater

AtHoc (a division of BlackBerry) partnered with the U.S. Army to address Fort Riley and the 1st Infantry Division’s need for a secure, enterprise-class mass notification system. The challenge was to reliably alert 25,000 personnel across a multi-tenant installation and deployed forces—supporting diverse needs like hospital “code” alerts and school notifications—while protecting sensitive data, integrating with existing PA/telephony systems, and meeting DoD PKI/CAC security requirements.

Fort Riley deployed AtHoc Enterprise Edition with Active Directory integration, tiered operator permissions and self-service registration kiosks to send targeted pop-up alerts, email and SMS from any networked PC and to capture acknowledgements in real time. The solution reaches 25,000 users in minutes, consolidated multiple legacy systems (delivering substantial cost savings), met DoD certification requirements, improved accountability for home and in-theater personnel (including SIPRNet support), and standardized training and operations across tenant units.

U.S. Army’s Fort Riley