Case Study: Community Hospital (Healthcare) achieves streamlined staffing and improved patient outcomes with BlackBerry AtHoc

Streamlined Hospital Staffing, Better Patient Outcomes, and Better Overall Care All Made Possible With Help From BlackBerry

This community hospital, part of a major North American network with several hundred clinical and several thousand support staff across nearly 40 departments, struggled with slow, manual staffing and alerting processes. Its legacy system was time-consuming to use, couldn’t integrate with HR, lacked fine-grained targeting by skills or title, failed to reach many international employees, and even proved unreliable during an emergency when staff could ignore notifications without the operations center knowing.

The hospital implemented BlackBerry AtHoc Alert with an HR data feed, pre-built templates, and multi-channel messaging so schedulers can target staff by department, skills, and availability in minutes. The change cut shift-fill time from up to an hour to minutes, extended reach to international employees, improved emergency notification and audit logging for union compliance, reduced grievances, and helped ensure better staffing and patient care outcomes.