Case Study: U.S. Medical Facility Service Provider achieves streamlined staffing and improved patient outcomes with BlackBerry AtHoc

Streamlined Hospital Staffing, Better Patient Outcomes, and Better Overall Care

A community hospital in North America that employs several hundred clinical and several thousand support staff faced a complex resourcing challenge: its central operations center manages scheduling for nearly 40 departments but relied on a slow, manual alerting system that couldn’t integrate with HR, target employees by skills or role, or reliably confirm who received notifications—creating bottlenecks in filling shifts and potential risks to patient care.

The hospital deployed BlackBerry AtHoc, integrated with its HR feed and pre-built templates, enabling precise, multi-channel (phone, SMS, email) targeting of qualified staff and automated, auditable alerts. As a result, filling open shifts dropped from about an hour to minutes, international staff became reachable, union and regulatory requests are easier to document, scheduling disputes decreased, and the hospital improved its ability to maintain continuous, patient-first care.