Case Study: a North American healthcare collective reduces scheduling time by 50% with BlackBerry AtHoc

How BlackBerry AtHoc Keeps this North American Healthcare Collective Connected and Protected

A major North American healthcare collective, comprising multiple hospitals and medical centers, was facing significant challenges in its emergency department. Managing staff schedules for over 60,000 annual visits was a complex and time-consuming process. Schedulers spent an excessive amount of time on the phone attempting to reach staff, often with calls going to voicemail, and recordkeeping for payroll disputes was difficult. This inefficiency highlighted a critical need for change in their communication and management systems.

The organization selected the BlackBerry AtHoc Crisis Communications Platform to streamline employee management. The implementation led to a 50% reduction in the time scheduling staff spent on the phone. BlackBerry AtHoc also improved tracking for union contract compliance and eliminated retro pay adjustments. The tool's success led to its adoption in other departments and a sister facility, with plans to integrate it with the organization's automated scheduling system.