Case Study: West Tennessee Healthcare Foundation achieves streamlined fundraising and trusted reporting with Blackbaud Raiser’s Edge NXT and Financial Edge NXT

West Tennessee Healthcare Foundation - Customer Case Study

West Tennessee Healthcare Foundation, a nonprofit supporting healthcare across an 18-county region since 1985, faced fragmented data, duplicate records, manual Excel tracking, and slow finance workflows that made accurate reporting, donor stewardship, and campaign tracking difficult. They needed a reliable, integrated fundraising and finance solution to streamline operations and improve communications.

By adopting Blackbaud Raiser’s Edge NXT and Financial Edge NXT together, the Foundation cleaned and consolidated constituent data, eliminated duplicate entry, moved tribute tracking onto gift records, and enabled email tracking and targeted outreach. Financial Edge NXT plus expense and purchase‑card tools sped reimbursements and made vendor/fund information instantly accessible; the integrated systems now provide trusted reporting, better stewardship, and more efficient campaign tracking (e.g., WE CARE), improving outreach and operational efficiency.

West Tennessee Healthcare Foundation

Haley Wildridge

Donor Services Association