Case Study: West Acres Baptist Church achieves stronger member engagement and streamlined operations with Blackbaud Church Management

West Acres Baptist Church - Customer Case Study

West Acres Baptist Church, a 35-year-old congregation of about 1,300 in east Georgia that aims to keep a “small-church” feel, needed a better way to engage members, communicate effectively, and convert guests into active participants. Their previous system forced administrators to cross-reference multiple reports, creating inefficiencies and risking the fellowship they wanted to protect.

As an early adopter of Blackbaud Church Management, West Acres implemented a single, intuitive platform—calendars, segmented announcements and prayer requests, secure online giving, and consolidated member records—while Pastor Josh Heath provided feedback to shape the product. The result: streamlined administration, faster and more personalized follow-up with guests, improved insights into member engagement, and broader accessibility for the congregation.

West Acres Baptist Church

Josh Heath

Pastor of Administration