Case Study: University of Aberdeen achieves campaign readiness and cuts reporting from 6 weeks to 1 day with Blackbaud

University of Aberdeen - Customer Case Study

The University of Aberdeen, one of Scotland’s oldest universities, faced a challenge preparing for a new comprehensive fundraising campaign: its development team had a process-driven, warehousing approach to constituent data and underused capabilities in Blackbaud Raiser’s Edge NXT, with financial reporting siloed and fundraisers lacking timely, trusted information. Leadership saw the need to reimagine data, processes, and responsibilities to make insights accessible and actionable across the team.

Working closely with a Blackbaud Customer Success manager, the university overhauled data mapping, shifted reporting responsibilities, and adopted Raiser’s Edge NXT dashboards to democratize real-time reporting. The result was a smart, scalable fundraising infrastructure that boosted confidence in the data, sped up decision-making, and cut a CASE‑Ross reporting task from six weeks to one day, improving transparency for senior leaders and readiness for the next campaign.

University of Aberdeen

Frieda Strachan

Database and Systems Manager