Case Study: United Way of Southeastern Connecticut achieves efficient, user-friendly grantmaking with Blackbaud Grantmaking (Blackbaud)

United Way of Southeastern Connecticut - Customer Case Study

United Way of Southeastern Connecticut oversees distribution of $2.2 million to more than 40 partner agencies across multi-year and short-term grant cycles, relying on 60–80 volunteer reviewers each season. Their previous grant system was clunky for applicants and reviewers, creating frustration and inefficiency in application review, reporting, and branding consistency.

Switching to Blackbaud Grantmaking gave them a customizable, intuitive platform with a single central database, branded application and review workflows, and built-in media permissions. The result: volunteers reported a much easier process, staff can generate large reports in a few clicks, routine grant launches take minutes instead of hours, and marketing teams gained rich storytelling assets—streamlining operations and improving transparency and impact.

United Way of Southeastern Connecticut

Scott Umbel

Community Impact Director