Case Study: Two Ten Footwear Foundation achieves 90% online relief intake and 60% faster response with Blackbaud

Two Ten Footwear Foundation - Customer Case Study

Two Ten Footwear Foundation is a long-standing nonprofit that supports workers in the footwear industry with financial aid, scholarships, mentorship and career services. Facing rapidly changing needs—most notably the surge in disaster relief after Hurricanes Harvey, Irma and Maria in 2017—the Foundation needed a flexible, configurable intake system to handle altered eligibility rules and a large volume of requests.

By implementing online application forms and Blackbaud’s suite (Gifts Online, Raiser’s Edge NXT, Online Express, everydayhero) plus weekly team reviews, dashboards and automation, Two Ten centralized data and sped operations. The result: 90% of relief requests now come through the online form, processing time was cut from 4–8 weeks to about 2 weeks (roughly 60% faster), reporting and cross-platform data sharing improved, and the Foundation was able to scale relief and outreach efforts effectively.

Two Ten Footwear Foundation

Lisa Tacker

CRM Manager