Case Study: Community Foundation of Herkimer & Oneida Counties processes 4,000 gifts in one month with Blackbaud

The Community Foundation of Herkimer & Oneida Counties needs agile solutions to achieve its mission

The Community Foundation of Herkimer & Oneida Counties is a New York-based philanthropic organization that acts as an investor in its community, addressing needs in education, health, economic development, and the arts. Despite a flexible, modern mission, the foundation’s locally hosted technology limited staff mobility and made increasingly complex processes slow and labor-intensive.

The foundation moved to Blackbaud’s cloud solutions for fundraising and relationship management, fund accounting, marketing, and merchant services, which provided remote access and streamlined workflows. The smooth implementation boosted operational efficiency, enabled staff to spend more time in the community, and allowed the foundation to process nearly 4,000 gifts in one month—an amount that would have taken years under their previous systems—while maintaining accuracy and strong donor service.

Community Foundation Herkimer & Oneida Counties

Jacquie Klotzbach

Director of Systems Administration